Paul Neades Posted June 17, 2015 Report Posted June 17, 2015 Natwest & RBS are again having problems with people not being able to access their money or wages not reaching their account. This all sound familiar, you would have thought they would have fixed this issue. Here is a statement from them. --------- NatWest has confirmed its customers are again experiencing the effects of a technical glitch as account payments go "missing". A resolution time has not been provided by NatWest: "sadly we currently don't have a set time scale on when it will be fixed however it is being investigated NatWest communicated instructions for affected customers on its Twitter account: "If you have been affected and need to access funds today, please contact us 03457 888444 or visit your branch" RBS have confirmed that the issue is group-wide therefore affecting RBS and Ulster Bank customers as well as Natwest's. Quote
dippyhippy Posted June 17, 2015 Report Posted June 17, 2015 This caused chaos the last time it happened.... which wasn't that long ago. Two of my offspring have NatWest accounts, and both were affected, having to resort to The Bank Of Mum And Dad to tide them over. The local NatWest branch in Broad Street, were spectacularly unhelpful. Let's hope they deal with the problem in a better manner this time..... and RESOLVE it properly, so that it doesn't occur again. Quote
adamski Posted June 17, 2015 Report Posted June 17, 2015 Well, I guess everyone gave them the benefit of the doubt last time. If I had an account with them I'd now start walking. Quote
dippyhippy Posted June 17, 2015 Report Posted June 17, 2015 Good point, Adamski. It's never been easier to change your banking provider, with many offering switching services with incentives to do so. Customers will vote with their feet! Quote
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