Wye Valley NHS Trust Sets Up 'Thinking Of You' Service

[Hereford Voice]

'Thinking of you’ service set up for loved ones to keep in touch with patients

There was no image, so we have created this one which has been endorsed by the trust for us to use.

A new ‘thinking of you’ service has been set up for loved ones to keep in touch with patients staying in hospitals across the county, whilst ward visiting remains suspended. 

Wye Valley NHS Trust has introduced the new service to help keep patients and their family and friends in contact with one another during Covid-19. 

The service is available seven days a week and messages will be delivered by hospital staff to patients on the wards at Hereford County Hospital, Leominster, Bromyard and Ross Community Hospital. Catherine Davies, associate director of nursing at Wye Valley NHS Trust, said:

Quote

“This is a difficult time for everyone and we hope this brings some comfort and cheer to our patients who are currently in hospital and missing their loved ones.  

“Our patient experience team will deliver the messages to patients as quickly as possible, 7 days a week, during office hours, and are also available on 01432 372986 if you have an enquiry or question about the care of your relative”.

The relative of a Trust patient said:

Quote

“I just wanted to say a huge thank you to the hospital for organising this.  It was so lovely to hear that my mum received her photos and a lovely surprise for her.  It is really appreciated that you're doing what you can in these difficult circumstances”.

What you need to do to send a message to your loved one: 

Choose one family member or friend to send the letter

Include the patients full name, date of birth and ward/department where they are an inpatient

Email the letter and the above details to Thinkingofyou@wvt.nhs.uk

[Alex]

This is a genuinely a lovely idea. So many families suffering right now because of this dreadful virus, let us hope that a vaccine is found soon.

[K.Butt]

This is perfect for families. I'm sure this will be most welcomed during these difficult times.