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twowheelsgood

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twowheelsgood last won the day on January 19 2023

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  1. I think it's a bit of a lottery as to who handles the initial enquiry and whether they send it in the right direction. I had a fault on my phone line a few months ago and used BT's online fault test and report - worked well and I was told it would be fixed within 5 days. In fact they did it in 2. I didn't speak to a human through the whole process, which may be why it went well. I had to contact BT yesterday about a mistake on my bill - I used the chat facility, got through within a few minutes and we worked through and resolved the issue quite quickly. They even offered to record it as a formal complaint when we were done, which I did and it's in the system at the moment.
  2. I find emails are ignored, phone calls are generally either in a huge queue or never answered. That said, Direct Line are good at telephone calls - you can ask them to call you back, rather than wait in a queue, and they do. My general preferred route is 'live chat' - I have had success every time with this. Write your question beforehand to ensure you have the facts, and copy and paste it. You increasingly have to get past the bot questions first, but there is a route to a human. You can also get a transcript of the conversation when it finishes, which is a useful record.
  3. 'Early Summer 2025' it would now seem, according to the recent press release from Friends of Castle Green, under new contractors Aspire Building Contractors. Always very difficult and costly for a contractor to pick up a half built scheme. Let's hope things run smoothly from now on.
  4. Work appears to have ground to a halt, nothing has happened for quite a few weeks. It was supposed to be open by now, but it's only at first fix stage. As a member of Friends of Castle Green, and given the large amount of public funding involved, I would have expected an update from them, but the silence is telling.
  5. Active Travel & Transport proposals for Aylestone Hill will see FOUR more sets of traffic lights added to the madness - these will be Toucan crossings (removing one zebra crossing), inevitably creating even more issues on one of the most congested roads in the City. https://uk.planengage.com/herefordshireatt/page/Aylestone_Hill-Plans
  6. Over 10 years since this petition was launched - not a single light turned off despite so many promises by parties of all colours, worst of all being the last administration who actually had it as part of their campaign that they would run trials etc - nothing done. In fact, many more lights have been added in the last 10 years, not the least the horrible ones on the A49 approaching from the north - as you crest the hill as Lyde, the historic view of the spired City is now marred by a bank of the damned things, when a roundabout here would have been much better - there was plenty of space for one. At a laughable/completley useless level are the cycle traffic lights in the Β£1.3m St Owens St scheme which are very confusing for motorists approaching from the south - they see red and green. I've long thought that there must be a financial incentive somewhere along the line - the everlasting maintenance contract must be a very nice earner.
  7. Ask the Council and let us know the answer? 40 tonnes doesn't seem right.
  8. We certainly need a change to the status quo, but the options on offer hold out little hope of better times.
  9. All public transport is subsidised - trains for instance by many Β£billions - as such Β£50k is an absolute bargain for that many journeys. The wider picture for Beryl is the contribution to health, traffic reduction and so on.
  10. Eight year term? Have the Council learnt nothing form being locked into these long term contracts (BBLP for instance)? It would seem not. Let's hope there's some sort of performance review after a year and penalty clauses for failure to deliver (or, rather, take away).
  11. Any property asset transferred away from this Council for community use is a very good thing. Friends of Castle Green have a fantastic track record.
  12. I understand that β€œThe council awards a contract to S C Joseph Ltd for the Fire Precaution & Risk Assessment works at various Car Parks in Herefordshire following a successful tender. The council approve the expenditure of up to Β£526,113.50 on the works, which includes a 5% contingency of Β£23,914.25, and 5% internal and external professional fees of Β£23,914.25." β€œThe approved funding to undertake this work, is not sufficient. Therefore, we are requesting a further Β£186,113.50, which will be taken out of the Fire Precaution & Improvement Works within the 23/25 programme.” Increase in cost of 35% to Β£712,227 before it evens starts ... what on earth?
  13. Possibly in the light of the recent fire at Luton Airport car park (and another a few days ago at Bristol Airport, too late for this inaccessible report). Electric vehicles and oversize/weight SUV's are certainly heightening the risk in concentrated spaces for fire or collapse in historic multi-storeys. That said Herefordshire Council only has Garrick House (I think). Β£0.5m seems typically over the top for this Council, but I'm sure consultants won't be saying we can do it for less (and Plough Lane seems only to act as a clearing house for jobs to consultants these days). Contrast this amount with the paltry sum they are spending on the homeless (ironically sited in a car park).
  14. 'Living'? No window, no water, no heating, chemical toilet - have we really sunk this low? Is this all we can offer fellow human beings? The most heinous of prisoners do a lot better than this. Shame on Herefordshire Council.
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